✅ Return & Refund Policy – Shop with Confidence!
At Grandeur Rides, we value your trust and want your shopping experience to be worry-free. That’s why we’ve made our return and refund process simple and transparent.
🛡️ 100% Refund Guarantee for Damaged or Wrong Items
If your order arrives damaged or you receive the wrong item, don’t worry — you are eligible for a full refund including shipping charges.
We’ll arrange the return at no extra cost to you, and the full amount will be refunded to your original payment method after the item reaches our warehouse and clears a quick quality check.
💬 Just let us know within 7 days of delivery, and we’ll take care of the rest.
🚫 Return Eligibility (Other Cases)
We accept returns only in the following cases:
- The product was damaged during delivery.
- You received the wrong product.
❗Returns for reasons like change of mind or dislike of the product are not accepted, unless specifically approved by our team.
📦 Return Approval (For Other Cases)
In rare situations where we approve a return beyond the above cases:
- The customer will be responsible for all shipping, packing, and handling costs.
- Return pickup will still be arranged by us for your convenience.
🔁 Return Process – How It Works
- Initiate a Return within 7 days of receiving the product.
- We’ll arrange a pickup through our trusted courier partner.
- Once the product reaches us and passes QC inspection, your refund is processed.
📬 To start a return, go to your Orders section in your account dashboard
📧 Or email us at info@grandeurrides.com
💸 Refund Timeline
- Refunds are processed to your original payment method within 3–5 business days after we receive and inspect the product.
- You’ll receive an email confirmation once the refund is initiated.
🚚 RTO (Return to Origin) Refund Policy
We understand delivery issues happen. But when a customer is not available to receive the order even after 3 delivery attempts, the order is marked as RTO (Return to Origin).
Here’s how we handle it:
- Refund will be processed after we receive the returned package.
- The refund will be made after deducting forward and return shipping costs.
- You’ll be informed via email with all refund details.
- Refunds will be credited to your original payment method within 3–5 business days.
📲 We try to contact you via call, SMS, email, and WhatsApp before every delivery attempt.
🙋 Need Help?
We’re always here to help with your questions or concerns.
📧 Reach us at info@grandeurrides.com — we’ll respond as quickly as possible.